Bill & Melinda Gates Foundation Postsecondary Success

May 23, 2018

Episode 19: Beyond Office Hours: High-Impact Advising

“Beyond Office Hours: High-Impact Advising” explores the importance of undergraduate advising in improving student outcomes. Guests from The Boston Consulting Group, Georgia State University, Florida State University, and Montgomery County Community College discuss emerging research on the ROI of advising reforms, promising institutional strategies, and where advising is heading.

Additional Resources

Broad-Based and Targeted: Florida State University’s Efforts to Retain Every Student

EAB Insights Blog: How to Get first-generation student support right 

Florida State University News: FSU’s four-year graduation rate on the rise

Florida State University News: FSU life coach receives national award for excellence in advising 

EDUCAUSE REVIEW: A Researcher, an Advisor, and a Marketer Walk into a Predictive Analytics Tool…

Georgia State University Student Success

Community College Research Center: What We Know About Technology-Mediated Advising Reform

Guest Bios

Segment 1

Allison Bailey is a senior partner and managing director with the Boston Consulting Group (BCG). As the leader of the education and people and organization practices, she works with clients across the education sector.



Nithya Vaduganathan is a partner and managing director with BCG. She helps lead the education practice, and works with the Bill & Melinda Gates Foundation on analyzing the ROI of student success interventions.



Renée Laverdière is a principal with BCG.  She is a member of the Educational Practice and co-leads its work with the Bill & Melinda Gates Foundation on analyzing the ROI of student success interventions.



Segment 2

Karen Laughlin is dean of Undergraduate Studies, and an associate professor of English at Florida State University. She has helped lead student success efforts that place Florida State’s four-year graduation rate among the top 15 public universities nationally.



Philip Needles is vice president of Student Services at Montgomery County Community College, Pennsylvania. He previously served as dean of Business and Entrepreneurial Initiatives, overseeing the Center for Entrepreneurial Studies, Virtual Campus, and the Center for Workforce Development.



Timothy Renick is senior vice president for Student Success, vice provost, and a professor of religious studies at Georgia State University. He directs the student success and enrollment efforts, overseeing among the fastest improving graduation rates in the nation and the elimination of all achievement gaps.



Segment 3

Melinda Mechur Karp is the founder of Phase Two Advisory, a consulting firm focused on evidence-based reforms. Previously, she was the assistant director of the Community College Research Center (CCRC), Teachers College, Columbia University, where she led work on iPASS and advising reform.



Matthew Crellin, program officer in U.S. Programs of the Bill & Melinda Gates Foundation, manages the strategic finance portfolio of the Postsecondary Success strategy.




Moderator Bio

Casey Green

Casey Green, the moderator and co-producer of To A Degree, is the founding director of The Campus Computing Project, the largest continuing study of eLearning and information technology in American higher education. Check out his blog, Digital Tweed, and follow him on Twitter at @DigitalTweed.



To A Degree is produced for the Bill & Melinda Gates foundation by G2 Education. Jinny Goldstein, the co-founder of G2Ed, is the executive producer of To A Degree.